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Authorized Blue Alpine reseller Every dryer ships with pump, trays, mats & mylar bags Medium Select from $2,995 · Large Select from $3,995 Questions? Call +1 (443) 514-5708
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Refund and Returns Policy

Summit Freeze Supply accepts returns within 30 days of delivery, and return shipping is free. This policy covers Blue Alpine freeze dryers, accessories, replacement parts and merchandise bought from Summit Freeze Supply and delivered in the United States. It explains how to start a return, what we need back, and how your refund is paid.

Our return policy at a glance

  • Return window: 30 days from the day your order is delivered.
  • Return shipping: free. We send you a prepaid label, or arrange the freight for a freeze dryer.
  • How it comes back: by mail or freight carrier, after you contact us.
  • Refund: to your original payment method, once the return reaches us.
  • Where it applies: orders delivered to addresses in the United States.

How to start a return

  1. Contact us within 30 days of delivery. Email sales@summitfreezesupply.us or call +1 (443) 514-5708.
  2. Tell us what’s coming back: your order number, the item, and the reason for the return.
  3. Get your label. We reply with return instructions and a prepaid shipping label. For a freeze dryer, we arrange the freight collection with you.
  4. Pack it and send it. Pack the item securely, attach the label and hand it to the carrier.

Please contact us before you send anything back. A parcel that arrives without warning is hard to match to an order, and that slows your refund down.

What we need back

  • The item, unused, with everything it came with: parts, manuals, cables and accessories.
  • The original packaging, if you still have it. A freeze dryer travels far more safely in its own box and foam.

Damaged, faulty or wrong items

If the box shows damage when it arrives, photograph it before you unpack, then contact us. Pictures of the packaging and the item make the claim much simpler.

If something arrives faulty, or we sent the wrong part, tell us within 30 days of delivery. We’ll replace it or refund it, and the return shipping is free.

How refunds are paid

When your return reaches us, we check it and email you to confirm. We then refund the item price to the payment method you used at checkout. Your bank or card issuer may take a few business days to show the credit on your statement.

Exchanges

To swap an item for a different model or part, return the original under this policy and place a new order for the one you want. Not sure which part fits your machine? Contact us first and we’ll check it with you before you order.

Problems after 30 days

Once the 30-day window has passed, a problem with a freeze dryer or a part is a support or warranty question rather than a return. Contact us with your model, your order number and what’s happening, and we’ll help you work through it. Our freeze dryer support page lists what to include.

Orders outside the United States

This policy covers orders delivered in the United States. If your order shipped anywhere else, contact us before you send anything back and we’ll work out the return with you.

Contact us about a return

  • Phone: +1 (443) 514-5708
  • Email: sales@summitfreezesupply.us

To check an order’s history and status yourself, sign in to My account.